‘Social Listening’: The Consumer Goods Giant Looks to Exploit Vaseline’s Viral TikTok Trend.
Originally found more than 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline may not seem like an natural focus for online content feeds.
Nonetheless, its ascent as a viral TikTok topic has thrust it into the lead of an promotional upheaval, where major corporations are spending big on content creators and reducing expenditure on promoting products in legacy broadcasters.
A Journey from Drilling to Digital
First created commercially in the 1870s by chemist Robert Cheeseborough, who saw laborers applying to their skin with a derivative of drilling. Today, a spree of content from users have chronicled its broad application in “life hacks”.
Promoted as a solution for polishing footwear or extending perfume longevity, along with a cure for noisy doorways. Its use has even extended to stop the scourge of chip seasoning clinging to fingers.
Capitalising on the Conversation
Noticing its viral resurgence, executives at the multinational amplified the hacks by tasking their in-house experts with verification and providing creators with the outcome data.
Suggestions that it lessened the sting of chili on the mouth were given the thumbs up. So too were ideas it could lengthen scent duration and revive leather bags. Suggestions it could whiten teeth or make eyelashes longer were debunked.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. Yet this viral episode has led decision-makers to ramp up funding for content creators.
This observation of social channels to shape commercial tactics has been dubbed “social listening”. Fernando Fernández, recently appointed, has stated the intention is to spend 50% of its massive marketing spend on platform-based material.
Adapting to New Consumer Habits
Selina Sykes, who is spearheading the social media effort, said the company was merely adjusting to novel methods of connecting with customers. She said participating on platforms “without dampening the fun” was paramount.
“How do brands authentically become part of the conversation? This remains our core objective as brands, dating to when neighbors chatted over fences and discussing household products.
“We are witnessing a departure from a mass communication approach, where we would just transmit messages … Today, it's numerous dialogues, diverse communities. The evolution of platform algorithms means that these groups seem specialized, yet they are vast.
“Ensuring your product is discussed by consumers, mentioned by individuals, this builds credibility and connection. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
This plan mirrors seismic changes taking place in media consumption, with the youth demographic devoting greater hours to apps like TikTok and Instagram than legacy broadcast and print media.
The shift is reflected in falling revenues for TV and print advertising. Across Britain, commercial funding for leading TV channels have fallen by more than £600m in real terms since 2019.
The Rise of the Creator Economy
It also reflects a merging of functions as corporations essentially turn into content studios, collaborating with a multitude of digital creators to boost their products.
An industry expert from a leading agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and they’re spending a lot more time on Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Many companies report to us audiences believe endorsements from the creators they engage with compared to commercial messages. It's an ongoing shift.”
He noted companies can reduce costs by targeting content creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to test effectiveness.
This strategy is expanding. Advertising spending on the creator economy is growing fourfold quicker than the media industry overall. Stateside, it has increased by over 100% since 2021 and is forecast to attain multi-billion dollar sums in 2025.
Traditional Media's Continued Place
Regardless of the massive shift, executives said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to shape the national conversation.
She added: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”